Delivery Details

  • Product(s) will be delivered to the delivery address provided by the Customer. Canterbury Canada (Seller) will use its discretion in selecting a reputable carrier and appropriate means of delivery.
  • Any dates quoted by Seller for the delivery of Product(s) are estimates only and shall not form part of the contract. Seller aims to deliver promptly, however delays are occasionally inevitable due to unforeseen factors. Seller shall be under no liability for any delay or failure to deliver the Product(s) within the estimated delivery time.
  • If an order shipment is un-deliverable, the Product(s) ordered by the Customer will be returned to the Seller at the Customer’s expense, as stock available for sale to other customers. The returned Product(s) can be sold to other customers and the Seller shall have no obligation to reserve or redeliver the returned Product(s) to the Customer.

Return Policy

  • If you receive any incorrect product in your order, please verify that they are different than what is displayed on your order confirmation.
  • If the items that are shipped are different than the product that are included in the order confirmation, you may return for refund.
  • Please ensure that the tags are still on the product, that it is still in the original packaging and that the product has not been worn and is in exactly the same condition in which you received it. 
  • No customer damaged or worn products will be accepted back.
  • Please check in the shopping cart and the order confirmation that you receive by email, that the order includes the product, quantities, colors, sizes or other variations that you intended to order.
  • If you realize that there is a mistake in your order, please contact us immediately, so that we can stop and correct the order before it is shipped, or take other corrective measures if the order has been shipped already.
  • In the unlikely event of there being a fault with a garment or accessory, please contact us.
  • If you have any questions regarding returns, please contact us and we will be more than happy to advise.
  • Please contact us before returning any product.
  • Sale of items are final and cannot be exchanged or returned for any reason other than a manufacturing defect.
  • Product being returned ships to:
Canterbury Canada
Attn: Returns
111 19055 34A Avenue
Surrey, BC Canada V3Z 0P6